Rules for refunds and exchanges

Cancellation rules:

l   You can get a full refund if you cancel your order within 3 hours of submitting it.

l   Apply for cancellation of the order within 36 hours after receiving the tracking number. You can receive 80% of the value of your order as a refund.

l   Cancellation requests more than 36 hours after receipt of the tracking number will not be accepted.

 

Order change rules:

If the amount of goods changes, according to the actual amount of the order to make up or refund.

l   Before receiving the tracking number, you can contact the customer service of the website through email or Whats App.

l   If you request to change the order within 36 hours after receipt of the tracking number, we will charge 30 USD for re-mailing.

l   The order cannot be changed 36 hours after receiving the tracking number.

l   Orders are customized by individuals. No changes or cancellations are accepted from the time of payment.

 

You can contact us if you have any questions.

Customer Service Email:us.shoes.store99@gmail.com

Customer Service Whatsapp: